FREQUENTLY ASKED QUESTIONs
ORDERING & PAYMENT
How do I place an order?
Browse our collections, select your size, and add items to your cart. When you're ready, click Checkout and follow the prompts to enter your shipping and payment information.
Do you accept Afterpay or Klarna?
Yes! We offer both Afterpay and Klarna at checkout for orders over $50, allowing you to split your purchase into interest-free installments.
Can I modify or cancel my order?
Contact us immediately at hello@maisonrevolt.com with your order number. We’ll do our best to accommodate changes, but once an order has been processed or shipped, modifications are no longer possible.
Do you offer gift cards?
Yes! Gift cards are available in denominations of $50, $100, $150, and $200. They never expire and can be used on any purchase. Visit our Gift Cards page to purchase.
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SHIPPING & DELIVERY
How long will my order take to arrive?
Ready-to-Ship Pieces:
Ship within 1–3 business days.
Made-to-Order Pieces:
Handcrafted in Colombia by skilled artisans.
Production time: 5–7 business days
Shipping time: 5–7 business days
Total delivery time: approximately 2–3 weeks
Delivery times may vary depending on demand. You’ll receive an email once your piece is ready and another with tracking information once it ships.
How much does shipping cost?
Standard Shipping: $12 USD
FREE Shipping on orders $150+
We currently ship within the United States only.
Do you ship internationally?
Not yet, but we’re working on it. If you’d like to be notified when international shipping becomes available, email hello@maisonrevolt.com.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with your tracking number.
What if my package is lost or damaged?
If your package shows as delivered but you haven’t received it, please contact the carrier first.
If your package arrives damaged, email us at hello@maisonrevolt.com within 3 days of delivery with photos, and we’ll assist you.
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SIZING & FIT
How do I find my bra size?
Visit our Size Guide for step-by-step measuring instructions. If you’re unsure or between sizes, email us your measurements and we’ll help you.
Do your pieces run true to size?
Yes, most styles run true to size. Please check individual product pages for specific fit notes.
What if I’m between sizes?
For bras and bodysuits, we recommend sizing up. For panties, choose your usual size.
Can I order different sizes for the top and bottom of a set?
Yes! Email us before placing your order and we’ll create a custom listing for you.
How should a bra fit?
– Band should feel snug and sit parallel to the ground
– Cups should fully contain the bust without gaping or spillage
– Straps should stay in place without digging
– Center gore should lie flat against the sternum
Still unsure? Contact us for personalized fit advice.
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RETURNS & EXCHANGES
Can I return or exchange my order?
We offer exchanges on bras, bodysuits, and bralettes within 10 days of delivery. Panties and accessories are FINAL SALE. Please visit our Returns & Exchanges page for full details.
How do I start an exchange?
Email hello@maisonrevolt.com with your order number, the item you’d like to exchange, and your preferred replacement.
Do I have to pay for return shipping?
For exchanges: You cover return shipping (~$12–15 USD); we cover shipping for the replacement item.
For defective items: We cover all shipping costs.
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PRODUCT CARE
How do I care for my Maison Revolt pieces?
Our pieces are delicate and handmade with love. To keep them beautiful:
– Hand wash in cold water with gentle detergent
– Do not machine wash or tumble dry
– Hang or lay flat to dry away from direct sunlight
– Store in a cool, dry place
– For embellished pieces, turn inside out before washing
For silk pieces: Dry clean recommended, or hand wash cold with silk-safe detergent.
Can I machine wash my lingerie?
We strongly recommend hand washing only. Machine washing may damage delicate fabrics and alter the fit.
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ABOUT OUR PIECES
Where are your pieces made?
All Maison Revolt pieces are handcrafted in Bogotá, Colombia by skilled women artisans using ethical and sustainable practices.
What materials do you use?
We use premium fabrics including French and Colombian lace, stretch satin, silk, soft mesh, tulle, and high-quality elastic and hardware.
Are your pieces sustainable?
Yes. We focus on small-batch production, made-to-order options, ethical labor, quality materials, and eco-conscious packaging.
What’s the difference between Ready-to-Ship and Made-to-Order?
Ready-to-Ship items are in stock and ship within 1–3 days.
Made-to-Order items are handcrafted specifically for you and take approximately 10–15 days to create. Made-to-order pieces are FINAL SALE.
Will you restock sold-out items?
Some pieces are restocked; others are limited edition. Sign up for restock notifications on product pages or email us for inquiries.
How often do you release new collections?
We release seasonal collections plus occasional special drops. Follow us on Instagram @maisonrevolt and subscribe to our newsletter for updates.
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CUSTOM ORDERS & PERSONALIZATION
Do you offer custom or made-to-measure pieces?
Yes! Email hello@maisonrevolt.com with your request. Custom orders typically take 3–4 weeks and are FINAL SALE.
Can I request a specific fabric or color?
Depending on availability, yes. Contact us and we’ll let you know what’s possible.
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WHOLESALE & COLLABORATIONS
Do you offer wholesale?
Yes. For wholesale inquiries, email wholesale@maisonrevolt.com.
Are you open to collaborations?
Absolutely. Email hello@maisonrevolt.com with your proposal.
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CONTACT & SUPPORT
How can I contact you?
Email: hello@maisonrevolt.com
WhatsApp: +1 3213897809
Instagram: @maisonrevolt
We respond within 24–48 hours, Monday–Friday, 9am–6pm EST.
Do you have a physical store?
Not yet. We’re currently online-only. Follow us on Instagram for pop-up announcements.
Can I schedule a virtual styling consultation?
Yes! Email us to book a complimentary 15-minute virtual consultation.
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Still have questions?
We’re here to help. Email us at hello@maisonrevolt.com
