Refund policy

Due to the intimate nature of lingerie and our small-batch, handmade production process, Maison Revolt maintains a limited return and exchange policy. This helps us uphold hygiene standards while ensuring transparency and fairness for our customers.

We encourage you to carefully review product descriptions, sizing information, and care details before placing your order. If you have any questions, please contact us at hello@maisonrevolt.com prior to purchasing.  we’re happy to help you find your perfect fit.

 

EXCHANGES

Ready-to-wear (Bras, Tops & Bralettes Only)

We offer exchanges on eligible items within 10 days of delivery, provided all conditions below are met.

Eligible items:
  • Bras
  • Tops
  • Bralettes
  • Bodysuits
Exchange options:
  • Size exchange (same style, different size)
  • Color exchange (same style, different color)
Conditions:
  • Item must be unworn, unwashed, and in original condition
  • Original tags must be attached
  • Items must have been tried on over personal underwear only
Exchange process:
  1. Email hello@maisonrevolt.com with your order number and exchange request
  2. Our team will review your request and send return instructions
  3. Ship the item back to us (return shipping is the customer’s responsibility; approx. $12–15 USD)
  4. Once received and inspected (3–5 business days), we will ship your replacement item

Please note:

  • Customers are responsible for return shipping costs
  • Maison Revolt covers shipping for the replacement item

 

 

STORE CREDIT

(Bras, Tops, Bodysuits & Outerwear Only)

For eligible items, you may request store credit instead of an exchange.

Store credit conditions:
  • Request must be made within 10 days of delivery
  • Item must meet all return eligibility requirements
  • Customer covers return shipping costs (~$12–20 USD)
  • Store credit is issued as a digital gift card
  • Store credit never expires

 

 

✗ FINAL SALE ITEMS

(No Returns, No Exchanges, No Store Credit)

For hygiene, safety, and production reasons, the following items are FINAL SALE:

  • Panties and intimate bottoms
  • Accessories (including chokers, garters, jewelry, belts, and similar items)
  • Made-to-order or custom pieces
  • Items marked FINAL SALE (priced ending in .99)


These items are not eligible for returns, exchanges, or store credit under any circumstances, unless they arrive damaged or defective.

We strongly recommend reviewing sizing details and product descriptions carefully before purchasing FINAL SALE items. If you have questions, please contact us before ordering.

 

 

NO RETURNS OR EXCHANGES ON:

  • Panties and intimate bottoms
  • Accessories (chokers, garters, jewelry, belts, etc.)
  • Made-to-order or custom pieces
  • Items showing signs of wear (including deodorant marks, odors, stretched fabric, or removed tags)
  • Items returned more than 10 days after delivery
  • Any items marked FINAL SALE

 

 

DAMAGED OR DEFECTIVE ITEMS

If your item arrives with a manufacturing defect or is damaged during shipping:

  • Contact us within 3 days of delivery
  • Email hello@maisonrevolt.com with clear photos of the issue
  • Once reviewed, we will offer a replacement or full store credit
  • Maison Revolt covers all shipping costs related to defective items

This applies to all items, including panties and accessories, when the issue is due to a defect or damage on our end.

 

 

OUTERWEAR

(Robes, Kimonos & Dresses)

Non-intimate outerwear items may be returned for store credit only within 10 days of delivery, provided that:

  • Items are unworn and unwashed
  • Original tags are attached
  • Customer covers return shipping costs

Store credit will be issued after inspection.

 

 

NEED HELP WITH SIZING?

If you’re unsure about sizing or fit, please contact us before placing your order at hello@maisonrevolt.com.
We’re always happy to assist you.